The Ministry of Religious Affairs says significant progress has been made in the automation and integration of systems related to Hajj operations.

This was stated by Assistant Director IT cell of the Ministry Jamil ur Rehman during an exclusive interview with Radio Pakistan correspondent Abdul Rehman Cheema.

He said complete automation has been ensured from application submission to post-Hajj feedback, using modern IT systems and the Pak Hajj App.

Highlighting the features of Pak Hajj App, the official said it provides pilgrims with real-time access to their application status, group details, training schedules and vaccination appointments. Once training is completed, attendance is marked in the app, and flight details appear as soon as seats are allocated.

He said the app also includes a feedback feature, allowing pilgrims to regularly share their experience and suggestions.

Jamil ur Rehman said a real-time complaint management system has been introduced through the app. Pilgrims can report any issues, which are immediately assigned to the officer concerned. The app displays the complaint’s status, the responsible officer, and updates until the issue is resolved.

He also expressed hope that baggage mishandling will significantly be reduced through the introduction of QR-coded tags, which are linked to each pilgrim’s profile, including their photograph. This allows quick identification and tracking of luggage.