Minister for Power Sardar Awais Ahmed Khan Leghari has issued clear directives to all power distribution companies to make the redressal of electricity consumers' complaints more effective and transparent.

Chairing a review meeting regarding 118 Smart Call Center in Islamabad today, he instructed all power distribution companies to take immediate action against officers demonstrating poor performance regarding consumer complaints.

The Minister also directed to nominate sub-divisions with poor and best performances on monthly basis.

During the meeting, it was informed that, from October 2025 to February 2026, over two million and twenty thousand calls were received on the 118 call centre platform, out of which most of the calls were successfully handled. The service level compliance remained more than ninety-six percent.